No. In order to guaranty a maximum of efficacy and quick service, your order will be treated immediately upon receipt.
No, the prices are those mentioned on the site at the time you are placing the order.
Nothing. Our policy is strict and remains unchanged for everyone. The prices are those mentioned on the site and, except in case of typing mistake, result from a specific and well considered calculation corresponding to our marketing strategy.
The transport fees are included in the prices. The transport charges related to the returned goods are at your expenses.
Someone must acknowledge upon receipt of your parcel. If you know that you will be out by the time of delivery you can ask for the delivery to an other address when you are placing your order. In case you are unexpectedly out at the time of delivery, the carrier will leave you a notice. You will then have to contact them in order to organise a new delivery.
No, the delivery planning does not depend on us. It is determined by the carrier.
In case you have not received your parcel and if you have received no delivery notice or any-e-mail, please contact us via our contact form and we will give you as quickly as possible the relevant details concerning your order.
No, unfortunately there is no delivery during the week-end.
The legal delivery time is 30 days but the parcels are usually delivered within 2 to 15 days. In case we should have any delay we would immediately inform you. However, if you have no news please do not hesitate to contact us. We will immediately check and give you the exact status of your order.
You can send us all your technical questions via our contact form we will do our best to answer you as quickly as possible.